Privacy Policy
Your privacy is critically important to us. As such, we have a few fundamental principles
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​​We don’t ask you for personal information unless we truly need it
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We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights
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We don’t store personal information on our servers unless required for the ongoing operation of one of our services​
Website Visitors
Like most website operators, this website collects non personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose for collecting non-personally identifying information is to better understand how visitors use this website. From time to time, we may release non personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. This website also collects potentially personally-identifying information like Internet Protocol (IP) addresses.
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​​Gathering of Personally-Identifying Information
Certain visitors to this website choose to interact with it in ways that require the website to gather personally-identifying information such as phone numbers or any other sensitive information. The amount and type of information that the website gathers depends on the nature of the interaction. In each case, this website collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction. The website does not disclose personally identifying information other than as described below. Visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities or services.​​
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Personal Information We Collect
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​Demographic and Contact Information
Demographic and contact information that you provide to us. For example, we may collect information such as
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your first name
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last name
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mailing address
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e-mail address
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and telephone
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zip code
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and fax number.
​ 2. Webforms and Requests
Information you submit to us through online or interactive forms available within our Site. For example, you may “contact us,” submit feedback, request additional information about the Site provided, sign up for a mailing or reach out to us regarding a question or concern. Please be advised to not include any health or sensitive information when you use these functions.
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3. Websites
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Unique identifiers
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preference information (such as marketing preferences)
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browser type
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Internet service provider (ISP)
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referring/exit pages
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the files viewed on our site
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operating system
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date/time stamp
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and clickstream data and other pieces of information.
4. Log Information
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Usage details of our Site, including the address (or URL) where you came from before visiting us, which pages or features you visit or utilize, which browser you use, search terms you enter, and items you click on. We may also create usage statistics and monitor the traffic from your use or interaction with our Services.
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5. Internet Protocol (IP) Addresses
Internet protocol (IP) addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. We generally collect IP address information from visitors using or interacting with the Site we log them for system administration purposes. In some cases, as described below, we may also use IP addresses to serve you ads on third-party websites regarding our Site that may be of interest to you based upon your use or interaction with the Services if you have opted-in to certain types of cookies. You can always adjust your Cookie Settings or your individual browser’s settings.
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6. Location Information
Your location information may be collected in a variety of ways depending on how you use or interact with our Site. For example, location information can be derived from your IP address, location information associated with your use of a device, or other location-based components and content embedded in our Services.
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7. Business Interactions
Information derived from your business-related requests, communications, and dealings we have with you, or the company/organization you work(ed) for or are associated with.
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8. Customer Support, Product Research, and Feedback
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When you reach out to us such as to obtain support, give us feedback about the Service and our Providers, or participate in optional satisfaction surveys, product research (including user testing), we may also collect information that you choose to share.
9. Types of Users
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Based on the type of user you are, and which components of our Services you utilize, we may also collect additional types of Personal Information such as:
a) Users of Site
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How you use and interact with our online Services
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the type of content that you viewed or accessed
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pages you viewed
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features you use
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your browser and device type
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error reports
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and any links you click on to leave or interact with the Service.
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b) Prospective Employees
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If you apply for employment and/or become an employee, we will collect your employment and work history, as well as other Personal Information related to your potential employment. This may include:
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your education and employment history
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address and contact information
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demographic information
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references
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and any other information included in your resume
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cover letter or application.
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This information will be collected from our Career tab. If you become an employee, you will be provided with a separate Privacy Policy and Employee Notice that details the collection and storage of your employee information.
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10. How we collect your Information
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From third parties
We may also collect personal information from third parties – For example, we may work with business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with Personal Information about you
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Through Online Technologies
Our hosting company may collect anonymous, aggregate information or statistics related to Site usage and traffic. These statistics indicate the total number of hits, the total number of page hits, the number of kilobytes transferred from our Site, and the IP address of the visitor. Our hosting company does not collect email addresses and other personally identifiable information through this usage and traffic information.
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11. How we Use Personal information
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To provide our services to you.
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To provide services requested by you.
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To provide our website and its functionalities to you.
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To respond to your requests. If you contact us with a question or a request, we will use your information to respond to your request. For example, if you contact us via email with a question, we will use the information in that email and the email address you used to contact us to respond to you.
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To provide you with location-specific services. If you elect to share your location information with us, we may use that information to tailor options, functionality or offers related to your location. We also may use your IP address to determine your general location, which also may be used to tailor offers to you.
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To conduct data analytics to support our website and business. Typically, these analyses are done using aggregated or otherwise de-identified data. We use information, including automatically-collected information, to manage and improve our website and our business. For example, we use such information to:
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Manage our business needs, such as monitoring, analyzing, and improving the services and the website’s performance and functionality. For example, we analyze website user behavior and conduct research and analysis about the way you and other users use our website.
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Manage risk and protect the website. We use data to better protect our services, our website, and you by helping to detect and prevent fraud and abuse of the website and our services.
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Tailor our offerings to your apparent interests.
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To operate and improve our business.
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To maintain our records.
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To market to you. Information we collect about you and how you use and interact with the website and our services, ads, and other online content helps us to improve our website and offer additional products and services that we think might interest you. For example, we analyze information about user interactions with our marketing emails and online ads (such as whether emails have been opened or whether ads are clicked on) to determine whether those communications and ads are effective, and to understand what other website functionalities, products or services may interest you. We may send you marketing e-mails to ask whether you would like us to share your information with our third-party partners so they can market their services to you.
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For legal, contractual and safety purposes. We will use your information as necessary to enforce the terms of our website, to comply with all applicable laws and regulations, to defend or protect us, our users, you, or third parties from harm or in legal proceedings, to protect our rights, to protect our security and the security of our users, employees, and property, to respond to court orders, lawsuits, subpoenas, and government requests, to address legal and regulatory compliance, to verify your identity or communications from you, to comply with contracts and other agreements to which we are a party, and to notify you of changes to our terms, policies, or practices.
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To conduct internal monitoring and training.
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For other purposes for which you provide your consent.
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Should you send us your comments or questions via email to any email address provided on our Site, we will only share your communications with our employees most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and then we will either discard it or, in some cases, archive it.
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12. How may we disclose you Personal Information
We may disclose information we collect as described in this Privacy Policy to the following parties:
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To our subsidiaries and affiliates.
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To contractors, service providers and other third parties we use to support our business.
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We may disclose information that we collect or you provide as described in this Privacy Policy for the following purposes
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To fulfill the purpose for which you provide it.
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To market our services or our third-party partners’ services to you.
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To comply with any court order, law or legal process, including to respond to any government or regulatory request.
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To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes.
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If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reliable Care, our customers, or others.
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For any other purpose disclosed by us when you provide the information with your consent
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13. How we Protect Personal Information
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We disclose potentially personally-identifying and personally-identifying information only to those persons and affiliated organizations that:​
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need to know that information to provide services available on this website, and
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that have agreed not to disclose it to others. Some of these persons and affiliated organizations may be located outside of your home country; by using this website, you consent to the transfer of such information to them.
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SMS consent obtained or phone numbers for the purpose of SMS are not being shared, or sold to anyone. Other than the persons and affiliated organizations, as described above, this website discloses potentially personally-identifying and personally identifying information only when required to do so by law, or when this website believes in good faith that disclosure is reasonably necessary to protect the property or rights of this website, third parties, or the public at large.​​​
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Please note that, unless we expressly advise you otherwise, the email functionality on our Site does not provide a means for completely secure and private communications between us. Like all unencrypted Internet email communications, your email may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider to be confidential. While we strive to protect your personal information.
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Reliable Care cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we will use our commercially reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived. If you wish, you may contact us instead via telephone at the numbers provided throughout our Site.
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14. Privacy Policies of Web Sites Not Under Our Control
For your convenience, this Site may provide links to various websites that we do not control. When you click on one of these links, you will be transferred out of our Site and connected to the website of the organization or company that you selected. We are not responsible for the nature, quality or accuracy of the content or opinions expressed in such websites, and such websites are not investigated, monitored or checked for quality, accuracy or completeness by us. Inclusion of any linked website on this Site does not imply or express an approval or endorsement of the linked website by us, or of any of the content, opinions, products or services provided on these websites. Even if an affiliation exists between our Site and a third-party website, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a website that is linked to from our Site, we encourage you to consult that website’s privacy policy before providing any personal information and whenever interacting with any website.
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15. How to Control your communications preferences
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You have a right to know about the personal information that Reliable Care has collected as described above, including the right to correct, amend or delete the information that Reliable Care has on file if it is incorrect. You may change the status of whether you wish to receive Reliable Care alerts, newsletters, mailings and communications at anytime. If at any time you wish to exercise these rights, feel free to contact us at info@reliablecarefl.com or by phone at 1866.932.2777.
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16. Modifications to this Privacy Policy
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By using this Site, you signify your agreement to the terms of our Policy. If you do not agree with the terms of this Policy, please do not disclose any personal information through this Site. Please bear in mind that we may change the content or design of our Site, and consequently, this Policy at any time in the future. Notice of any revisions will be posted to this page, so please revisit this page from time to time to ensure that you are aware of any changes to it. You are responsible for reviewing this Policy periodically, and your continued use of our Site following any modifications to this Policy will be conclusively deemed acceptance of any changes.
Correcting, Updating, Accessing, or Removing Personal Information
In addition to other rights you may have depending on where you reside (as described below), you can request that we correct, update, or delete your Personal Information by emailing a request to us at info@reliablecarefl.com. We will promptly process such requests in accordance with applicable law.
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17. Option Out
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With your permission, we may send you Communications. You may choose to stop receiving Communications by indicating your preference in your account profile or settings. You may also follow the unsubscribe instructions in any Communication you receive.
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18. Retention of Personal Information
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We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law.
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20. Cookies
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A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to a website each time the visitor returns. This website uses cookies to help the website identify and track visitors, their usage of the website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this website, with the drawback that certain features of this website may not function properly without the aid of cookies.​​
Privacy Policy Changes
Although most changes are likely to be minor, this website may change its Privacy Policy from time to time, and in the website’s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.​​